Reference

Your Rights and Our Terms at 299k

operates under a defined legal framework — your account access, wallet activity via bKash, Nagad, or Rocket, and use of our sportsbook and casino are all governed by these terms. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsEligibility RulesJurisdiction NoticePrivacy Conditions
299k Your Rights and Our Terms at 299k
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a dispute over a transaction processed via bKash or Nagad, or a request to close your account, use one of the contact paths below. Our team handles legal and account queries separately from general support to make sure the right person sees your message.

Live Chat Reach our account and legal team directly through the live chat window in your account dashboard — available during our published support hours.
Email Support Send detailed legal or account queries to our support email. Include your account reference and the specific clause or transaction you are asking about.
Help Centre Our help centre covers account terms, wallet verification steps, and eligibility questions with written answers you can read before contacting us directly.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we handle the key areas that matter to you as an account holder in Bangladesh.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time through our support email.

Cookie Use

Our platform uses cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how pages load on your device. You can manage cookie settings from your browser.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us via the support email with your account reference. We respond to verified requests within the timeframe required by applicable law.

Common Legal Questions from Account Holders

These are the questions we hear most often about account terms, eligibility, and data rights from people in Bangladesh.

Account access is open to eligible adults in supported regions. Whether your use is lawful depends on your local law. It is your responsibility to confirm eligibility before registering.

The governing law is set out in the full terms document linked in your account dashboard. If there is a conflict between local law and our terms, local law takes precedence where it applies to you.

Yes. Send a written request to our support email with your account reference. We will verify your identity and provide a summary of the data we hold within the legally required timeframe.

Contact our support team via live chat or email and request account closure. We will confirm your wallet balance, process any pending Nagad or Rocket withdrawal, and close the account once verified.

If your account is suspended pending a review, your wallet balance is held securely. Once the review concludes, funds are returned to your verified bKash or Nagad number if the suspension results in closure.

Raise a dispute through the support email, quoting your transaction ID and the date. Our legal and accounts team reviews disputes separately from routine support queries and will respond with a formal outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.