Reference

Terms That Govern Your 299k Account

These terms set out what you agree to when you open and use a 299k account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

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What These Terms Actually Cover

299k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 299k, you confirm that you have read and accepted these terms in full. They apply to every action you take — placing a sports wager, browsing the live casino, moving funds between your wallet and a bKash or Nagad account, or

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contacting support. We may update these terms when our services change; we will notify you through your registered account before any material change takes effect. Continued use after that notice counts as acceptance. These terms do not override any applicable law in your jurisdiction. Where local
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law restricts or prohibits online betting and gaming, it is your responsibility to check whether you are eligible before using the platform. We do not make eligibility determinations on your behalf. Accounts found to be in breach of these terms — including multiple accounts per person,
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use of another person's payment details, or attempts to manipulate outcomes — may be suspended without prior notice. Any wallet balance subject to an active review will be held until the review concludes. If you disagree with a decision, the dispute process in the support section
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below is your first step.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security and Your Rights

We hold your account data and wallet history securely. Here is how we approach the areas that matter most to you under these terms.

Data Retention We keep your account and transaction records for as long as required by applicable law and our internal audit obligations. You can request a summary of your data through support.

Account Security Every login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Wallet Verification Before your first withdrawal, we verify that your bKash, Nagad, or Rocket number matches the name on your account. This step protects your funds and keeps the account yours.

Requesting Changes To update your registered payment number or request account data corrections, contact support with your account ID and a valid reason. Changes are processed after identity confirmation.

TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or if you want to raise a dispute about an account decision, our support team handles terms-related queries through the channels below. For wallet or payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you write in.

Live Chat Open the chat widget from any page in your account. Terms and account queries are handled directly — no ticket queue for straightforward questions.

Email Support Write to our support address for formal disputes or account-review requests. Include your account ID and the relevant transaction reference.

Help Centre The Help Centre covers common terms questions — account limits, wallet verification steps, and what happens during a review — without needing to contact us.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — from account eligibility to what happens when a payment is under review.

Eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that online betting is permitted where you are before registering.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Any wallet balance under review is held until the review concludes. If the outcome is in your favour, funds are returned to your registered payment method — bKash, Nagad, or Rocket.

Contact support via live chat or email with your account ID and the relevant transaction reference. Formal disputes are reviewed by our account team, usually within a few business days.

Yes. Send a data request through support with your account ID. We will provide a summary of the records we hold, in line with applicable law and our retention policy.

Opening multiple accounts, using another person's bKash or Nagad details, or attempting to manipulate bet outcomes are all breaches. Accounts in breach may be suspended without prior notice.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your 299k Account

Account Security and Your Rights

Reach Us About These Terms

Common Questions About These Terms

01 Who can open a 299k account under these terms?

02 Can 299k change these terms without telling me?

03 What happens to my bKash or Nagad balance if my account is suspended?

04 How do I raise a dispute about an account decision?

05 Can I request a copy of my account data?

06 What counts as a breach of these terms?

Terms & Conditions

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