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How 299k Handles Your Personal Information

Your privacy matters to how we run this platform. This page explains what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our services — and exactly what rights you hold over that data.

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PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about how your data is used, want to request access to your records, or need to report a concern, our support team handles privacy requests directly. Send your request with your registered account details so we can locate your records and respond promptly.

Live Chat Open the chat widget from your account dashboard. Available during our support hours for privacy queries and data access requests.

Email Support Send your privacy request to our support address. Include your registered mobile number so we can match your account records accurately.

Account Settings Some data preferences — including marketing communications — can be managed directly from the Privacy section inside your account settings page.

What This Privacy Policy Covers

299k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with 299k, we collect the information needed to verify your identity and process transactions — your name, contact details, and payment method data such as your bKash, Nagad, or Rocket mobile number. We use this data to operate your account, process deposits and

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withdrawals, and meet our obligations under applicable law. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We store your account data for as
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long as your account remains active and for a period after closure as required by applicable regulations. You can request a copy of your data or ask us to correct inaccurate records at any time by contacting our support team. Availability of our services depends on
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your local law and the eligible regions we operate in. If you are accessing from Bangladesh, your data is handled in line with the terms set out here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every part of your account to keep your personal information safe. Data in transit is encrypted, and access to account records is restricted to authorised personnel only. Here is how we handle the key areas of your privacy.

Payment Data Security

Your bKash, Nagad, and Rocket transaction details pass through encrypted channels. We store only the reference data needed to reconcile your account — never your full wallet PIN or credentials.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from your browser settings at any time.

Account Access and Verification

When you request a data copy or correction, we verify your identity via the mobile number on your account before releasing or changing any records. This step protects you from unauthorised requests.

Retention and Deletion

Active accounts retain data for the life of the account. After closure, we hold records for the period required under applicable regulations, then delete them. You can request early deletion where law permits.

Common Questions About Your Data

These are the questions we hear most often about how 299k handles personal information. If your question is not here, reach out via live chat or email.

We collect your name, contact details, and the mobile number linked to your bKash, Nagad, or Rocket wallet. This is used to verify your identity and process transactions on your account.

We share only the minimum data required with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your personal information to any outside party.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide your data within a reasonable timeframe as required by applicable rules.

Yes. After your account is closed, you can request deletion of your records where local law permits. Some data may be retained for the period required under applicable regulations before deletion.

Transaction data passing through bKash, Nagad, and Rocket is encrypted in transit. We store only the reference details needed to reconcile your account — your wallet PIN is never held by us.

Log in and go to your account settings to update contact details. For corrections to identity records, contact support directly — we will verify your account before making any changes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBangladesh Fast Table 508 InfoCrash Blitz

How 299k Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Payment Data Security

Cookie and Tracking Policy

Account Access and Verification

Retention and Deletion

Common Questions About Your Data

01 What personal data does 299k collect when I open an account?

02 Does 299k share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask 299k to delete my account data?

05 How does 299k protect my payment information?

06 How do I update or correct my personal information?

Privacy Policy

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